Wikipedia list of car makes and models with CVT.The Right Transmission Service at a Place You Can Trust explanation of the whys, wherefores, pluses and minuses of CVT. Techsplanation video and text of CVT technology and how it works. I’m thankful that you’re there to write about it.”ĭo you want to learn about the continuously variable transmissions, found in more vehicles? Go to: “It’s just so disappointing that it takes that. “My whole point to this guy is, now you say you’re sorry, now you call me back,” Stults said. That’s what Stults wanted, along with the profuse apologies Palmer offered. Lonnie Palmer offered to pay for Stults’ new transmission and reimburse her for the transmission flush. Paul Jiffy Lube manager was contacting his customer. The Watchdog did hear back from Shell that the St. In 2013, all stores will scan their customers’ car’s vehicle identification number and in that way get accurate details on what fluids, filters, oils and such each car takes, said Jennifer Friedmann, marketing communications manager at Jiffy Lube International. The Watchdog would guess this has been a problem in the past because now Jiffy Lube overall is implementing an elegant, idiot-proof system. These are core right-and-wrong decisions.” “One little mix-up like that … just having an untrained employee can just cost you thousands of dollars in an instant,” he said.Īnd Matt even admits his shops have goofed up. That’s why it’s crucial for the shop to have set procedures to avoid expensive mistakes. And when he checked on the Nissan Murano, the service specified that the wrong fluid “will damage the CVT transmission.”Įach year, more potential pitfalls emerge, Matt said, making it the type of problem that makes it hard for shop owners to sleep at night, Matt said. That’s why his shop subscribes to an online repair information service. Matt said people who work on cars must constantly check to see what’s required. Now most Nissans and quite a few Hondas and Toyotas have CTV. Until the last eight to 10 years - things have changed quite a bit.” “For years, the cars all had the same types of fluid. “Unfortunately, it’s a really common problem that can happen,” Matt said.
She talked to Jeff Matt, founder of Victory Auto Service, which in 2010 won the Integrity Award from the Better Business Bureau of Minnesota and North Dakota. While she waited for word from the company, the Watchdog looked into the CVT situation. She wrote a detailed complaint on the Jiffy Lube online customer feedback page, but no luck there, either. A vague reference to an investigation never went anywhere. Her voice mails and emails were not returned.
“I was told twice by the (store) manager that ‘there is only one type of transmission fluid’ and so there could be no way” Jiffy Lube was responsible, she said. At one point, Stults said, she was told that her transmission had been recalled, but that wasn’t true. She said she tried to have a reasonable conversation with Jiffy Lube managers and customer service managers, both in St. Stults’ new transmission cost her $4,288. “It just basically ruined the internal gears inside the transmission.” “The reason the CVT fluid is green is so people don’t get that confused with the regular ATF (automatic transmission fluid),” said Kline Nissan service adviser Mike Kern, who also owns a Murano. The mistake ensured transmission failure and voided the warranty. It was regular automatic transmission fluid instead of the special fluid meant for the Nissan’s “continuously variable” transmission. Paul woman took the car to Kline Nissan in Maplewood, they immediately knew why: The fluid used by Jiffy Lube was red instead of green. Thirteen months and 13,000 miles later, the transmission failed. She took it to the Jiffy Lube on White Bear Avenue in St. In September 2011, Keely Stults’ 2006 Nissan Murano SUV needed a transmission flush, as recommended by her owner’s manual.
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